Returning A Product

If you’re unhappy with your purchase for any reason within 30 days of receiving your products, we are more than happy to arrange the return of your products in line with our terms and conditions. Please refer to the section on “limitations” below to ensure that your product qualifies under our returns policy before sending products back to us.

You can request a return via phone on 01344 266530. Once you have requested your return, you will be provided with a returns (RMA) number. If you are returning a product(s) that you ordered in error and the products(s) are excluded from our limitations, you can return this immediately to the address below (you need to pre-pay postage and a processing charge will apply).

If the product is faulty, you can return this immediately to the address below (you need to pre-pay postage, no processing charge will apply). Please make sure the items are replaced in their original packaging, packed securely and clearly labelled. Please ensure the returns number is clearly visible on the outside of your packaging and clearly marked with the below returns address:

Emolice
2a Achilles House, Calleva Park,
Aldermaston, RG7 8RN

For terms and conditions, please see Section 12 of the ‘Cancellations and Returns’ in our terms and conditions. It is your responsibility to make sure the items are securely packaged, labelled and transported in accordance with all applicable laws and regulations (including those relating to the transport of hazardous materials).

Limitations

Emolice is not able to accept the following as returns:

All cable assemblies, prepared wires, prepared cables, wiring looms, calibrated products, non-catalogue products, extended range products, specially manufactured products and any products marked as non-cancellable (NC) or non-returnable (NR). In addition, Emolice will not accept returned ESD sensitive devices where the integrity of the original CAS ESD shielding packaging has been compromised e.g. the bag has been opened and resealed or multiple bags have been stapled together.